Terms and Conditions
STAR OF THE SHOW FERRIS WHEEL TERMS AND CONDITIONS OF ENTRY
All persons riding on the Star of the Show do so subject to the following Terms and Conditions:
1.1 By receiving a ticket to ride on the Star of the Show or by entering any part of the facility, You are deemed to have accepted these Terms and Conditions and have understood them to be binding on You. It is Your responsibility to read and inform Yourself as to these Terms and Conditions.
1.2 Management reserves the right to refuse entry or remove any person from the facility for failure to comply with any of these Terms and Conditions.
1.3 Operational hours are subject to change without notice and may be reduced or extended due to weather or operational requirements.
1.4 Management will use their reasonable endeavours to ensure that the facility is open for use by visitors during normal advertised opening hours. However, Management reserve the right, in their absolute discretion, whether for safety reasons, weather or otherwise, to close the facility. In the event of such closure or cancellation, the Operator shall have no liability whatsoever, including no liability for consequential losses or expenses, in respect to closure of the Star of the Show.
1.5 You are responsible for Your own personal property and the property of those persons under Your care or supervision whilst on the facility. Due to operational requirements, restrictions on large bags, suitcases, heavy items and backpacks apply and these may only be allowed on board with the approval of Management. Property of customers riding on the Star of the Show that cannot be taken on board may be left in a designated area adjacent to the boarding platform at the owner’s risk.
1.6 Design and systems of the Star of the Show are protected by copyright and other intellectual property rights. You must not infringe on those rights.
2.1 The number and mix of persons per gondola may vary and is at the absolute discretion of Management. In general, the maximum capacity per gondola is up to 6 passengers.
2.2 You must progress through the queue line without stopping and load into the next available gondola as directed by the Operator.
2.3 For functions and private gondola hire, which is part of an event, special Terms and Conditions may apply and will be available on request.
2.4 From time to time, the Operator may sell tickets as an agent for other parties. Events, trips, meals and other services to be provided as a result of sale, shall be in accordance with the Terms and Conditions of the provider of such services and the Operator shall not be responsible to any customer in respect of any loss or damage that arises out of, or in connection with, or as a consequence of, the provision or non-provision of any of those services.
2.5 Refunds or exchanges on any tickets will be at the sole discretion of the management of the Star of the Show. Lost, damaged or stolen tickets will not be replaced. The Operator shall have no liability for consequential losses, damages or expenses whatsoever, including no liability for travel or any out-of-pocket expenses.
2.6 The duration of each ride on the Star of the Show may vary.
2.7 Regular tickets are available for purchase at the Box Office. VIP private gondola tickets can be purchased online.
2.8 Vouchers may be purchased from selected concierge desks, travel agents, approved trade and/or re-seller agencies, accommodation and tour outlets. A voucher will entitle the holder to receive, in exchange, a ticket at the Ticket Office.
2.9 Only persons holding valid tickets are allowed to enter the boarding platform and to board the Star of the Show.
2.10 Children aged 2 years and under may travel free, when accompanied by a paying parent or legal guardian.
2.11 Tickets may not be resold without the prior written consent of the Operator. If the Operator reasonably believes that a ticket has been resold without its prior consent, the holder may be refused entry to or be removed from the Star of the Show without compensation.
3. CODE OF BEHAVIOUR
3.1 You must comply with these Terms and Conditions, all rules, directions and safety requirements that apply to persons riding on the Star of the Show and/or visiting the facility. Failure to do so may lead to You being removed from the Premises without compensation.
3.2 You must obey all reasonable written and verbal instructions and warnings given by the Operator and/or Management and/or Staff without objection.
3.3 You must not behave in a way that disrupts the safety or enjoyment of other persons on any part of the facility. Offensive, irresponsible or unsafe behaviour, theft or vandalism, will not be tolerated.
3.4 Smoking is strictly prohibited on the Star of the Show and on the boarding platform leading to the Star of the Show, except in specifically designated areas.
3.5 No person affected by, or who appears to Management to be affected by, alcohol or drugs will be permitted entry to the Star of the Show or be permitted to remain on the facility.
3.6 No food or alcoholic beverage of any nature may be taken onto or consumed on the Star of the Show, except where a private gondola with in-cabin dining has been arranged. No eskies or wine coolers are permitted. Non-alcoholic drinks are permitted, but only where they are in sealable plastic bottles or containers.
3.7 Pets or animals of any nature are expressly prohibited on the facility, except for guide, hearing and assistance dogs.
3.8 Appropriate clothing must be worn at all times on the facility. Persons without shirts or wearing offensive clothing will not be permitted entry into the Star of the Show facility.
3.9 Appropriate footwear must be worn at all times on the facility of the Star of the Show. Persons who fail to comply will not be permitted entry into the Star of the Show facility.
3.10 No running is permitted on or in the vicinity of the Star of the Show facility.
3.11 Queue line jumping at the Box Office or while waiting to board the Star of the Show is strictly prohibited.
3.12 It is prohibited to bring on to the facility and/ or take onto the Star of the Show any weapons or any other articles which may cause injury or cause distress or discomfort to other persons, including but not limited to fireworks, glass bottles and flammable liquids.
3.13 You are admitted to the facility subject to a condition that, if requested to do so, You will allow Your belongings and Your person to be searched. The Operator reserves the right to inspect, scan or search You and Your bags at any time. Failure to submit to a security check may cause the Operator to cancel Your ticket or refuse You entry without compensation.
3.14 Skateboards, scooters, bicycles, roller blades and other similar equipment are not permitted within the Star of the Show facility.
4. HEALTH AND SAFETY
4.1 The Star of the Show is a high quality entertainment attraction in which customers travel at low speed in enclosed gondolas, which remain in motion at all operational times. It is strongly recommended that persons with medical conditions, persons with a fear of heights or fear of enclosed spaces, or persons who are subject to infirmity or ambulatory difficulties do not ride on the Star of the Show. You should seek the advice of a qualified medical practitioner if You are uncertain.
4.2 Due to operational requirements, the Star of the Show Ferris Wheel does not have an accessbility ramp and may not be suitable mobility impaired people.
5.1 Children aged 11 years and under must be supervised by a teacher, parent or nominated guardian/ supervisor aged 16 years and above and shall remain under their control and supervision at all times whilst on the facility, particularly whilst riding on, or in the vicinity of, the Star of the Show.
5.2 If You bring children onto the facility, You are responsible for the care, conduct and supervision of those children at all times. You are responsible for any acts committed by children whom You have brought onto the facility.
6. PHOTOGRAPHY AND USE OF EQUIPMENT
6.1 Any videos, photographs or sound recordings taken by You whilst on the facility of the Star of the Show must be for personal use only. Any use, reuse or production for commercial purposes, without the express written consent of the Operator is strictly prohibited.
6.2 Your image may be captured at any time and be used by the Operator in publicity, promotional or advertising material in any format whatever, for sales of souvenir photographs or for security or other purposes. By entering the facility of the Star of the Show, You consent to Your image or likeness being recorded and used for these purposes and You acknowledge that copyright in these materials rests with the Operator, without identification of You, compensation or payment of any kind to You.
6.3 The use of mobile electronic equipment such as telephones, radios, music players and personal stereos that may cause annoyance to other passengers is not permitted on the facility of the Star of the Show.
6.4 At the discretion of Management, additional restrictions may apply to the use of large or professional types of video or photography equipment. Use of large tripods for photographic purposes in the gondolas is not permitted.
7. LIABILITY AND DISCLAIMER
7.1 There are inherent risks in the participation in or on any amusement device or attraction. As a passenger on the Star of the Show, You are accepting those risks of which a prudent person is or should be aware and are required to exercise good judgment and act in a responsible manner whilst using the Star of the Show.
7.2 Except as otherwise prohibited by law, You acknowledge that none of the Operator, Management and Staff are liable to You for any loss, damage, injury or any incidental, indirect, special, consequential or economic loss or damage (including loss of opportunities, exemplary or punitive damages) whether to person or to property arising out of the operation of the Star of the Show or Your attendance at the Premises and whether arising from default, negligence, misconduct or otherwise by the Operator, Management or Staff and You indemnify the Operator, Management and Staff against all claims and liability.
7.3 In the event of a technical fault in the operation of the Star of the Show or in cases of severe and unexpected inclement weather, it is possible that customers may need to remain in their gondolas for an extended length of time until the fault is rectified or the weather improves or, in an extreme case, customers may require to be evacuated. In this event, the Operator, Management and Staff shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation, for any distress, inconvenience or anxiety caused during the course of any flight or evacuation.
Management means those employees, agents or contractors of the Operator authorised to act as and identified as, managers.
Operator means Westshell Pty Ltd trading (ABN 80 158 628 543) as the Operator of the Star of the Show.
Facility means the Star of the Show Ferris Wheel and any attached or adjacent equipment associated with the Ferris Wheel.
Staff means the employees, agents or contractors of the Operator.
Terms and Conditions means these Terms and Conditions.
Ticket Office means the ticket office located in front of the Star of the Show.
You means the individual ticket holder or purchaser or a person entering the Facility.
PLACE OF LAW
These Terms and Conditions are governed by and shall be construed in accordance with the laws of NSW, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of NSW, Australia. To the extent that these Terms and Conditions contravene the laws of NSW, Australia and are not enforceable (or parts or parts thereof), they shall be severable without invalidating the remaining parts thereof. The Operator reserves the right to change these Terms and Conditions at any time without notice. These Terms and Conditions were last updated: August 2020.